Terms and Conditions

I. THREE-DAY RIGHT TO CANCEL (RESIDENTIAL ONLY). Customer may cancel this Agreement within

three (3) business days after Customer signs and authorizes it. Cancellation must be in writing and

delivered to Contractor no later than midnight of the third business day after the date of signing.

Written notice may be delivered by email, text message, U.S. mail, facsimile, or hand delivery to

Contractor at Contractor’s place of business. If Customer cancels in accordance with this section,

Contractor will refund all payments received within ten (10) days after receiving the written cancellation

notice. This policy is extended to five-days for customers who are 65 years of age or older at the time of

authorizing work.

Customer must make available to Contractor, at Customer’s residence and in substantially the same

condition as received, any goods delivered under this Agreement. At Customer’s option, Customer may

instead follow Contractor’s instructions for returning such goods, at Contractor’s expense and risk. If

Customer makes the goods available and Contractor does not retrieve them within twenty (20) days

from the date of Customer’s notice of cancellation, Customer may retain them without further

obligation. If Customer fails to make the goods available for retrieval, or agrees to return the goods but

fails to do so, Customer remains responsible for all obligations under this Agreement.

EMERGENCY SERVICES EXCEPTION NOTICE: If services were requested due to an emergency requiring

immediate repair or service to protect life, health, safety, or property, the three-day right to cancel may

not apply, or may be limited, to the fullest extent permitted by California law. By authorizing Contractor

to proceed immediately, Customer acknowledges that work performed, labor provided, and materials

installed prior to cancellation may be non-cancelable and non-refundable as allowed by law.

II. MECHANICS LIEN NOTICE. Customer acknowledges Contractor’s right to payment for all labor,

materials, equipment, and services furnished to the property.

California law permits contractors, subcontractors, and material suppliers who provide labor or

materials to improve real property to record a mechanics lien against the property if they are not paid.

If payment is not received when due, Contractor may, after providing any notices required by law,

record a mechanics lien, pursue foreclosure of the lien, and/or pursue any other remedies available

under California law.

Customer agrees that: (a) failure to make timely payment is a material breach of this Agreement; (b)

Contractor may recover collection costs, attorney’s fees, interest, and lien-related expenses as

permitted by law; and (c) recording a lien may affect Customer’s ability to sell, refinance, or transfer the

property. Nothing in this Agreement waives or limits Contractor’s statutory lien rights.

III. DOWN PAYMENT (CALIFORNIA LAW). Pursuant to California Business & Professions Code §7159,

Customer agrees to pay a down payment of $1,000 or ten percent (10%) of the total contract price,

whichever is less, prior to commencement of work.

No work will begin and no materials will be ordered until the required down payment has been received

by Contractor, unless otherwise permitted by law. Down payments are applied toward the total contract

price and are not additional charges. Only Contractor may waive this down payment requirement.

IV. TERM OF AGREEMENT. For one-time projects, pricing and service is valid only for the duration

specified in the proposal and does not extend beyond project completion.

For recurring services or ongoing agreements, pricing and service is fixed for an initial term of one (1)

year from the effective date of the agreement. Thereafter, the agreement shall automatically renew on

an annual basis, and pricing may be adjusted at a minimum increase of three and one-half percent

(3.5%) or greater based on market conditions, labor, and material costs.

Either party may terminate a recurring agreement for any reason with thirty (30) days’ written notice.

V. SCOPE OF SERVICES LIMITATIONS. Contractor will perform only the work specifically described in

the quote. No additional work or trades are included unless expressly stated in writing, including

(without limitation) plumbing, carpentry, drywall/stucco, electrical, landscaping, flooring, tile, masonry,

paving, or roofing.

VI. CLEAN UP. Contractor will remove debris and surplus materials generated by its work and leave the

work area in a neat, broom-clean condition. Detail cleaning is not included unless expressly stated in

the quote/ proposal. Customer acknowledges Contractor is not a professional cleaning company and

may hire a professional cleaner if desired.

VII. GENERAL CONDITIONS. Contractor shall furnish all labor, materials, equipment, and supplies

necessary to perform the work described, unless otherwise stated in the quote.

Contractor is not liable for injury or property damage except to the extent directly caused by

Contractor’s negligence. Contractor is not liable for consequential, incidental, special, or indirect

damages; liability, if any, is limited to the reasonable cost to repair or replace the affected work.

Contractor is excused from delays and is not liable for loss or damage caused by acts of God, weather,

labor issues, inspections, utilities, transportation conditions, material shortages, extra work, third-party

actions, or other conditions beyond Contractor’s reasonable control.

VIII. WEATHER AND OTHER DAMAGE. Contractor will use reasonable efforts to protect the work during

construction; however, Customer acknowledges that unexpected weather may occur. Contractor is not

responsible for damage beyond Contractor’s reasonable control.

IX. ASBESTOS, MOLD AND HAZARDOUS SUBSTANCES. Customer represents no knowledge of asbestos,

lead paint, mold/microbial contamination, or other hazardous substances in areas affected by the work.

Testing is performed only if expressly stated in writing. Contractor will not test or perform work in areas

not identified in the scope of work.

Unless specifically included in the scope, the parties acknowledge that removal or disturbance of

asbestos, PCB, mold, lead paint, or other hazardous materials may require special procedures and/or

licensing. If such materials are encountered, Contractor may stop work and allow Customer to retain a

qualified specialist, or Contractor may perform such work as additional work at Contractor’s option. Any

such work is extra and may extend completion time.

If mold or microbial contamination is remediated by Contractor, Customer acknowledges conditions

may recur due to their nature. Contractor is not responsible for recurrence and is held harmless to the

fullest extent permitted by law for recurrence or conditions outside the contracted scope. Customer

acknowledges many insurers exclude mold-related claims; Contractor makes no representation

regarding insurance coverage.

X. RIGHT TO CURE. If Customer believes work is defective, Customer must provide written notice.

Contractor shall have ten (10) business days to commence corrective work.

XI. COMPENSATION, PAYMENT AND TERMS. Customer shall pay the quoted amount upon completion

unless otherwise stated. If applicable, progress invoices may be issued (not less than monthly) until

completion. A finance charge of 1.5% per month may be added to balances unpaid after ten (10) days,

unless otherwise stated. Contractor may suspend work for non-payment. Contractor accepts all Major

credit cards, ACH, personal or business checks, and cash. Credit cards incur a 3.5% processing fee. Exact

cash only; technicians do not carry cash or make change. Ask about financing options.

XII. FEES, TAXES, AND ASSESSMENTS – COMPLIANCE WITH LAWS. Customer is responsible for

applicable taxes, permits, fees, and assessments unless otherwise stated. Contractor shall comply with

applicable federal, state, county, and local laws and regulations.

XII. CUSTOMERS RESPONSIBILITIES. Customer shall provide access and necessary utilities (water, gas,

sewer, and electricity) unless otherwise agreed in writing. Customer is responsible for protecting or

removing personal property. Contractor is not responsible for damage to items not included in the

scope (including, without limitation, carpets, drapes, furniture, driveways, lawns, shrubs, and fixtures).

Customer shall identify property lines if needed.

Customer acknowledges existing conditions may be defective or noncompliant (including improper

plumbing, defective/rusted piping, broken/settled lines, or illegal conditions) and agrees Contractor is

not responsible for such pre-existing conditions. Contractor is not responsible for Customer-supplied

parts.

XIV. STANDARDS OF MATERIALS AND WORKMANSHIP. Contractor will furnish and install materials

that meet industry standards and are appropriate for the intended application. Unless otherwise

specified in writing, material selection will be at the Contractor’s discretion.

All work will be performed in accordance with generally accepted industry standards. Contractor does

not guarantee a match to existing materials, finishes, or aesthetics unless expressly stated in the scope

of work.

Unless specifically included in the scope of work, Contractor is not responsible for restoration or repair

of areas impacted in order to complete the work, including but not limited to landscaping, irrigation,

drywall, flooring, paint, tile, concrete, driveways, or decorative finishes.

Any restoration or additional work requested beyond the defined scope will require separate

authorization and pricing.

XV. EXISTING CONDITIONS. Customer acknowledges the limitations of patching and matching existing

finishes (including stucco, plaster, drywall texture, and paint). Contractor will make reasonable efforts to

match, but exact matches are not guaranteed.

XVI. ADDITIONAL WORK. Any additions or changes must be authorized in writing before the work is

performed and may adjust price and schedule. Contractor will notify Customer of materially different

site conditions; costs arising from such conditions are additional and payable by Customer.

XVII. CONTRACTUAL RELATIONSHIP OF PARTIES. Contractor is an independent contractor. This

Agreement may not be assigned without written consent of both parties.

XVIII. INSURANCE. Contractor shall maintain General Liability and Workers’ Compensation insurance as

required by law and will provide a certificate of insurance upon request.

XIX. CONFIDENTIALITY. Contractor will utilize proprietary processes, pricing structures, and internal

documentation in the performance of services. Such information remains the property of Contractor

and is not intended for COMMERCIAL use or distribution.

This provision does not restrict the Customer’s ability to review, discuss, or obtain additional quotes

related to their project.

XX. INDEMNITY. To the fullest extent permitted by law, Customer agrees to indemnify, defend and hold

harmless the contractor on account of any liability, loss, injury, damage, lawsuits, acts or claim and costs

of whatever nature that may result from a breach of this Agreement.

XXI. DISPUTE RESOLUTION/ ARBITRTION/ ATTORNEYS FEES. Disputes arising from this Agreement shall

be resolved by binding arbitration under California law. Either party may pursue mechanics lien or

attachment remedies without waiving arbitration rights. The prevailing party is entitled to reasonable

attorney’s fees and costs as permitted by law.

XXII. AGREEMENT LIMITATIONS. No action of any character arising from or related to this Agreement

or the performance thereof, shall be commenced by either party against the other more than two years

after completion or cessation of work under this contract.

XXIII. SUBCONTRACTORS. Contractor may subcontract any portion of this work to properly licensed,

qualified, and insured subcontractors.

XXIV. CHANGE NOTICES. Any information or notices to be adjusted under this Agreement shall be in

writing.

XXV. PERMITS AND INSPECTIONS. Unless otherwise stated in the scope of work, Contractor’s pricing for

RESIDENTIAL projects includes applicable permit fees.

XXVI. CONCEALED OR UNKNOWN CONDITIONS. Customer acknowledges that conditions concealed

behind walls, floors, slabs, ceilings, or underground may not be visible during initial inspection. If

concealed or unforeseen conditions are discovered (including but not limited to code violations,

damaged piping, structural issues, or improper prior work), Contractor may suspend work and provide a

revised scope and price. Any additional work required shall be treated as extra work and must be

authorized in writing before proceeding.

XXVII. ACCESS, SAFETY AND PETS. Customer shall provide Contractor with clear and reasonable access

to the work area, including parking, gate access, and utilities. Customer agrees to keep children, pets,

and unauthorized persons away from the work area at all times. Contractor is not responsible for delays

or damages caused by restricted access, unsafe site conditions, or unsecured pets.

XXVIII. SERVICE CALL AND DIAGNOSTIC FEES. When applicable, Service fees, diagnostic evaluations,

and troubleshooting are billable services unless otherwise stated in writing. Diagnostic fees apply

regardless of whether repairs are authorized and are not refundable.

XXIX. SUSPENSION OF WORK. Contractor may suspend work for non-payment, lack of access, unsafe

conditions, or failure of Customer to comply with this Agreement. Suspension may result in schedule

delays and remobilization costs, which shall be the responsibility of Customer.

XXX. PHOTOGRAPHY AND DOCUMENTATION. Customer authorizes Contractor to take photographs

and video of the work area before, during, and after completion for documentation, quality control, and

recordkeeping purposes. Such images will not be used for marketing without Customer’s written

consent.

XXXI. INFORMATION ABOUT THE CONTRACTORS STATE LICENSE BOARD (CSLB). CSLB Is the state

consumer protection agency that licenses and regulates construction contractors. Contact the CSLB for

information about the licensed contractor you are considering? Including information about disclosable

complaints, disciplinary actions and civil judgments that are reported to the CSLB.

Use only licensed contractors. If you file a complaint against a licensed contractor within the legal

deadline which is usually four years, CSLB has authority to investigate the complaint. If you use an

unlicensed contractor CSLB may not be able to help you resolve your complaint. Your only remedy may

be in civil court, and you may be liable for damages arising out of any injuries to unlicensed contractors

or the unlicensed contractors employees.

CSLB can be contacted though their website (www.cslb.ca.gov) or by phone at (800) 321-CSLB (2752).

XXXII. ENTIRE AGREEMENT. This Agreement is the entire Agreement between the parties and

supersedes prior discussions. Changes must be in writing and signed by both parties. The person signing

for Customer represents they have authority to bind Customer.

XXXIII. PRICE VALIDITY. Due to market fluctuations, any price proposed, estimated or quoted is valid for

ten (10) days from the date of issuance. Prices are subject to increase after 10 days.

XXXIV. EEO EMPLOYER. Contractor is an EEO Employer and its Affirmative Action Policy is available

upon request, but it is Contractor’s intent to comply fully with the obligations and prohibitions listed in

41 C.F.R. § 60-250.5(a), which is fully incorporated herein by this reference and to comply with the

provisions of 29 CFR part 470 (Executive Order 13201).